Frequently asked questions

TicketNet is suitable for museums, theaters, sports clubs, stadiums, concert halls, parks, exhibition venues, and zoos. The system is modular, can be tailored to the specific needs of each venue, and scales to accommodate any number of visitors.

There is no one-size-fits-all solution, so InfoTec specialists will select an individual configuration tailored to the specific needs of your venue.

TicketNet fully integrates with more than 150 software and hardware solutions, creating a unified system for addressing business needs. Supported equipment includes banking equipment, ticket printers, mobile cash registers, smart terminals, label printers, barcode scanners, readers, terminals, turnstiles, access gates, and fiscal registers.

TicketNet offers a wide range of configurable modules:

  • Automated workstations for administrators, cashiers, tour department staff, contract department staff, accountants, managers, access control officers, and access control system administrators
  • Reporting module
  • Web analytics
  • Web monitoring
  • Accreditation service
  • Loyalty program
  • Email and notification campaigns
  • Web sales
  • Online donation module
  • Store module for selling merchandise and souvenirs
  • Ticket stock management
  • Access control system
  • Management of terminals, ticket offices, turnstiles, access gates, and scanners

Yes. We will help you manage the transition, configure the required processes and integrations, and train your staff to use the new system.

Yes. TicketNet allows you to combine multiple sales channels within a single system. This means that data from ticket offices, websites, terminals, mobile applications, and external services is consolidated into one database.

Yes. The platform supports integration with websites, loyalty programs, accounting systems, payment services, turnstiles, access control systems, mobile applications, and other external solutions. This allows you to retain your existing infrastructure while automating business processes.

Yes. The system can be integrated with equipment for ticket sales and validation, access control, and venue operations automation.

Yes. The system allows you to centrally manage sales, resources, and data across multiple venues or locations at the same time.

Submit a request through the “Contact Us” form on our website and tell us about your venue and your requirements. Our specialists will contact you, recommend a suitable solution and system configuration, and outline the next steps for implementation.

The implementation timeline depends on the scale of the project, the selected functionality, and the equipment required. First, InfoTec specialists analyze your requirements, develop an optimal implementation plan, agree the project timeline with you, and then deploy the system.

Yes. When the system is launched, our specialists provide mandatory training for venue staff and help them understand the main workflows.

After launch, we continue to stay in touch with you: providing technical support, assisting users, and helping you develop the system as new requirements arise.

TicketNet brings offline and online sales, resource management, access control, analytics, and visitor management together in a single system. The platform helps automate day-to-day processes, manage sales across multiple channels, run loyalty programs, and provide the data needed to make informed business decisions.

InfoTec monitors changes in legislation and industry developments, adapting TicketNet to new requirements. When needed, our specialists develop additional functionality, release updates, and help integrate them into the existing system.